Job Description
Reporting to the Service Manager, as the Service Technician you will provide repair services for warrantable items in residential homes as well as arranging and scheduling trades to ensure delivery excellent service to exceed customer expectations.
Job Details
Principal Duties
• Resolving homeowner concerns in a professional and timely manner to ensure delivery of excellent customer service.
• Completing quality control inspections and repairs for deficiencies or coordinating with trades to complete repairs, ensuring compliance with quality standard.
• Accompanying trades on service calls when required. Documenting and notifying Warranty department of any back charges for trades.
• Negotiating mutually agreeable solutions for homeowners and trades to resolve concerns and/or disputes when necessary.
Qualifications
• High School Diploma, or equivalent.
• Minimum 3 years of relevant experience, preferably in the Construction industry and with basic knowledge of construction practices.
• Valid driver’s licence and access to a reliable vehicle.
• Satisfactory verification of criminal record check.
• Comfortable using carpentry related tools and equipment is preferred.
• Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50 lbs.
• Previous experience using digital programs via smart phone and tablets is an asset.
Length of Engagement:
Application Deadline:
Company Information:
Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions.
ServiceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.
Application Form
Service Technician
Employer Instructions: Online.
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