Sign up for the New Construction Supervisor Course for $600.00
Or, coming soon, purchase individual modules for $50.00 each
The Manitoba Construction Sector Council collaborated with industry partners to revise the New Supervisor Course. The variety of activities, such as case studies, simulations, group work and individual reflection.ensure that new supervisors practice their problem solving abilities and make better decisions.
After completing this course (12 modules) and Supervisor Resource Guide, participants will
- have a Supervisor Resource Guide* of samples and templates to apply to their job
- receive a certificate from the Manitoba Construction Sector Council
- 7 Gold Seal credits from the Canadian Construction Association
- potential to receive college credit at Manitoba Institute of Trades and Technology
*The Supervisor Resource Guide is a portfolio with evidence (e.g. assignments) and documentation of your learning. Uses for your guide vary from meeting employment or educational entrance requirements to mentoring staff in the workplace.
Note: To receive Gold Seal Certification and/or College Accreditation, participants must submit their Supervisor Resource Guide, meet with employer/ MCSC assessor to verify their mastery of course materials for college accreditation, and/or provide a signed copy of verification.
- The Supervisor as Team Leader
- Planning Work for Construction
- Resolving Construction Workplace Conflicts
- Effective Meetings in the Construction Industry
- Construction Profitability and Productivity
- Written Communication in the Construction Industry
- Environmental Practices and Green Buildings in Construction
- Reading and Translating Information in Construction Documents
- Human Resource Practices in the Construction Industry
- Measuring Performance in Construction
- Effective Delegation in the Construction Industry
- Verbal Communication in the Construction Industry
The Supervisor as Team Leader (4 hours)
Participants will be able to describe the supervisor’s role as a leader managing people, documents, as planners and disciplinarians. They will set some SMART goals to address their skills gaps as a new supervisor. Participants will assess their personal learning style and the influence their style may have on those they lead. They will describe the key characteristics, roles and advantages of working on an effective construction team and explain some ways the supervisor needs to make ethical decisions. They will assess team player styles to increase the effectiveness of its members and will recognize and leverage differences of members on their working team. Participants will influence a positive and safe work environment when facing resistance and identify ways in which the supervisor represents the interests of the owner.
Planning Work for Construction (3 hours)
Participants will develop a daily work plan to guide activities based on the priorities of a project. They will explain the role of the supervisor in planning and scheduling a project, develop strategies to address issues and adapt the plan to meet project deliverables. Participants will learn how best to record information in a daily journal, demonstrate relationships between project activities and identify fixed and variable conditions that will affect the outcomes of a project.
Resolving Construction Workplace Conflicts (4 hours)
Participants will recognize construction workplace conflicts and evaluate the most effective strategies to resolve them. They will identify and evaluate their personal approach to conflict and set goals to improve performance. They will be able to name the stages of conflict, apply a conflict resolution model to resolve workplace conflicts and resolve conflict resulting from miscommunication using a variety of conflict resolution models. Participants will be able to identify some common indicators of stress that can result in conflict and how the supervisor can best act to resolve them. They will be able to reframe and redirect objections to resolve workplace resistance and challenges and demonstrate how to respond effectively to destructive behavior at work. They will explain when it is appropriate to refer a conflict situation to management and document a workplace conflict.
Effective Meetings in the Construction Industry (3 hours)
Participants will be able to describe the types, purposes, benefits and components of an effective meeting. They will explain their role as a member of a meeting and outline the steps to prepare for a meeting. They will create an agenda, set ground rules, organize equipment/materials and design a form to record minutes. Participants will explain how to best get people involved in meetings and evaluate the most appropriate leadership style to use in different situations. They will evaluate the effectiveness of a meeting and describe how to follow up on action items assigned to address unfinished agenda items. They will explain how to best handle difficult people in a meeting including monopolizers, skeptics, snipers, distracters and silent but deadly and sleepers.
Construction Profitability and Productivity (3 hours)
Participants will be able to identify the areas of construction processes that can add or take away from profitability and effectively manage resources (labor, material) of a project. They will explain how productivity is measured, the factors that impact it and how to overcome barriers relating to productivity. Participants will improve productivity by developing strategies to motivate and engage workers. They will explain how the integrated design process can enhance a construction project; they will describe lean principles and how they can be applied to improve inefficiencies in the construction processes.
Written Communication in the Construction Industry (3 hours)
Participants will be able to describe the written communication requirements of a supervisor, be able to write a formal business communication (email, letter etc.) and write a standard operating procedure for a work process. They will write communication documents with an understanding of the purpose and intended audience (ex. daily logs, memos, emails etc.) and will complete an incident/ infraction report and will be able to evaluate and determine the follow – up/action plan. Participants will document formal and informal correspondence and follow – up and be able to select and use the appropriate communication tool for the situation at hand.
Environmental Practices and Green Buildings in Construction (3 hours)
Participants will be able to explain why environmental practices make good business sense and how the supervisor can influence/change workplace practices. They will identify environmental acts and regulations relevant to supervisors in construction, evaluate environmental issues on a construction site and recommend possible courses of action to resolve. They will explain the green building system process, why they are applied to projects and the role of the supervisor in the implementation.
Reading and Translating Information in Construction Documents (3 hours)
Participants will be able to explain the purpose of specifications and documents for supervisors in construction, define the hierarchy of project documents, identify the types of documents supervisors need to be able to read and what information is important, They will be able to extract relevant information from a construction document including specifications
Human Resource Practices in the Construction Industry (4 hours)
Participants will be able to describe the role of the supervisor in the implementation of HR policies and company processes and explain ways to build collaborative relationships between the supervisor and the HR department. They will describe the government legislation that applies to the construction industry and how the supervisor applies these to practice. Participants will demonstrate an understanding of the employee selection process and develop elements for a new employee training program. They will apply HR policies to address attendance, work-life balance, employee contributions, substance abuse, harassment and discrimination, progressive discipline and termination issues.
Measuring Performance in Construction (4 hours)
Participants will be able to define the role of the leader, mentor and coach in supporting employee performance. They will develop a job description/skills inventory to manage performance and conduct objective and consistent performance appraisal. The will follow up and report on employee progress using a training plan and explain the use of portfolio to give evidence for prior learning. Participants will provide specific and objective feedback to employees and develop a plan to motivate and engage employees.
Effective Delegation in the Construction Industry (3 hours)
Participants will be able to explain the difference between assigning and delegating a task and describe the benefits of delegation for the supervisor, the employee and the organization. They will explain when it is appropriate to delegate or not to delegate a task and explain the will vs. skill model used to delegate tasks. The participants will choose the most suitable candidate to delegate a task, identify the steps in the delegation process and follow the steps to complete a task. They will evaluate the effectiveness of the delegation process, reflect on their personal delegation process and be able to manage time effectively for their working team.
Verbal Communication in the Construction Industry (3 hours)
Participants will be able to evaluate the effectiveness of a variety of communication styles of their working team. They will develop a strategy to overcome the barriers and reinforce positive behaviors. They will define passive, aggressive and assertive forms of communication and practice assertive behavior. Participants will name some common barriers that may cause a communication breakdown and how to overcome them. They will identify and interpret non-verbal communication channels, typical observations and behaviors. They will define the range of listening skills, self-assess and set a plan to listen more attentively. They will assess their ability to communicate, create a plan of action to improve their skills and give clear, concise directions using techniques to ensure clarity and understanding.