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Module 1 - Managing Construction Projects as a Site Supervisor
- Learning Outcomes
- What is the role of the Supervisor?
- What are the primary duties of the Supervisor?
- Project Manager
- SMART Goals
- Leaders Put Their Team in a Position to Succeed
- Qualities of a Leader – Part I
- Roles of a Leader
- Ethics
- Qualities of a Leader – Part II
- Learning Style Assessment
- Team Player Survey
- Closing
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Module 2 - Planning Work for Construction
- Learning Outcomes
- How Do You Feel About a Supervisor Co-worker Who Is…
- Creating a Work Plan for Workplace
- Establishing Priorities in a Project Plan
- How Do You Keep a Plan Current, Decide on Priorities, and Keep on Track?
- Scheduling
- Resources
- Requirements of a Plan
- Steps in the Planning Process
- The Role of the Supervisor
- Key Success Factors
- What Can Interfere with a Project Plan?
- Obstacles to a Plan
- Changes to a Project Schedule
- Why Might Changes be Made?
- Who Needs to be Informed When a Project Changes?
- How Can You Avoid Distractions at Work?
- Daily Journals
- Important Points
- What Are Some Fixed and Variable Conditions That May Affect the Project?
- Scheduling Manpower and Materials
- Charts
- Manpower Allocation
- Closing
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Module 3 - Resolving Workplace Conflicts
- Learning Outcomes
- How Can the Supervisor Recognize Conflicts?
- Is Conflict Good or Bad in the Workplace?
- Response to Conflict
- How Do You Deal with Conflict as a Supervisor?
- How Can You as a Supervisor Manage Conflict Effectively at Work?
- Five Approaches to Dealing with Workplace Conflict
- What Happens When Conflict is Managed Ineffectively or Ignored?
- What Are the Benefits of Managing Conflict Effectively?
- Conflict Resolution Strategy
- Conflict Scenario
- Stress
- Intent / Action / Effect: A Communication Model
- Resistance & Challenges
- Reframing & Redirecting Resistance
- Addressing Destructive Behaviour
- When Should the Supervisor Refer Conflict to Management?
- Documentation
- Supervisor Resource Guide Requirement
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Module 4 - Effective Meetings in the Construction Industry
- Learning Outcomes
- What Types of Meetings Do You Have at Work?
- What is the Purpose of a Meeting?
- What Are the Benefits of a Team Meeting?
- Survey on Workplace Meetings
- What Makes a Meeting Effective or Ineffective?
- When is a Meeting Necessary and How Long Should Meetings Last?
- What Are Other Alternatives to a Meeting?
- Components of an Effective Meeting
- Roles & Responsibilities of Members in a Meeting
- Steps to Prepare for a Meeting
- How Can the Supervisor Get Everyone Involved in a Meeting?
- Leadership Styles: Who Are You?
- How Do You Follow up After a Meeting?
- Evaluating the Effectiveness of a Meeting
- Handing Difficult Members in a Meeting
- Activity
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Module 5 - Construction Profitability & Productivity
- Learning Outcomes
- Definitions
- How Does the Mission Statement of Your Company Reflect Their Values?
- What Can Add or Take Away from Profitability?
- What Do All Employees Need to be Aware of Profitability?
- How Can the Supervisor Make Workers More Aware?
- Exercise & Discussion
- How is Productivity Measured?
- Factors that May Affect Productivity
- How Can the Supervisor Engage Employees?
- Tips to Keep Workers Motivated
- What is the Philosophy of Lean?
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Module 6 - Written Communication in the Construction Industry
- Learning Objectives
- Communication & Why it Matters?
- What Type of Writing is Required by a Supervisor on a Job Site?
- What Are Some of Your Greatest Writing Challenges?
- Who Does the Supervisor Write For?
- How Does the Style of Writing Need to Change to Suit the Audience?
- What Advice Regarding Written Communication Would You Give to a Supervisor?
- Characteristics of a Well Written Report
- Business Communications: Things to Remember
- Standard Operating Procedures
- Daily Journals
- Memos & Emails
- Safety, Investigation & Incident Report
- Modified Work Week Agreement
- What is Recorded for Formal or Informal Meetings?
- What Do You Still Need to Learn About Written Communication?
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Module 7 - Verbal Communication in the Construction Industry
- Learning Objectives
- Effective Communication
- Activity I
- Personal Communication Styles
- Communication Exercise
- Three Basic Types of Behaviour
- Five Rules for Effective Communication
- When Does Communication Breakdown on a Construction Site?
- Methods to Overcome Barriers
- Non-verbal Communication
- Listening
- Activity II
- How Can You Listen More Attentively?
- Activity III
- Steps to Provide Clear & Concise Directions
- Communication Plan
- Summary
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Module 8 - Human Resources Practices in the Construction Industry
- Learning Outcomes
- What is the HR Role of the Construction Supervisor?
- What Are Some of the Common HR Concerns?
- How Can HR Department Support the Supervisor?
- How Can the Supervisor Collaborate with HR?
- HR Issue That Went Wrong on the Job When the Issue Was Not Addressed
- What is the Difference Between an HR Policy, a Procedure, and a Guideline?
- Government Legislation
- What Are the Supervisor’s Responsibilities in These Legislations?
- How Does the Supervisor Apply HR Principles to Practice?
- Applying HR Policies to Practice as a Supervisor – Activity
- Applying HR Policies to Practice as a Supervisor – Activity Discussion
- What is the Supervisor’s Role in Employee Selection?
- Why is an Effective Hiring Process Important?
- Eight Indicators of Good Judgement
- Open & Close Ended Questions
- What is a Behavioural Interview?
- What Questions You Cannot Ask in an Interview
- References
- What is the Purpose of an Orientation for New Hires?
- What is Included in an Employee Handbook?
- What Training or Coaching is Provided in Your Company?
- Opportunities for Advancement
- New Hire Training Program
- What is the Role of the Supervisor in Terms of Attendance?
- Confronting Attendance as a Supervisor
- Work – Life Balance
- How Do You Recognize and Celebrate Employee Contributions?
- What is the Company Policy Related to Substance Abuse?
- Harassment Policy
- Intervention – Case Study
- What is Not Harassment?
- What is Progressive Discipline?
- How Can a Supervisor Act as an Advocate for Their Employees?
- Former Employee Applying for a New Position in the Company
- Termination
- Liability
- Professionalism: Supervisors’ Actions & Decisions
- Risk Assessment
- Safety Record
- Implications of Owner Liability as a Result of Supervisor Actions
- Resource Guide
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Module 9 - Measuring Performance
- Learning Objectives
- What is Performance Management?
- How Can the Supervisor Support Employee Performance?
- Benefits of Performance Management
- Three Phase Cyclical Process
- What Are Core Competencies?
- Essential Skills
- Performance Review
- Steps for Providing Feedback
- Ways to Celebrate Success
- Personal Strategy to Motivate & Engage Employees
- Supervisor Resource Guide Requirements
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Module 10 - Effective Delegation in the Construction Industry
- Introduction
- What Are the Benefits of Delegation?
- Activity & Discussion – Part I
- Why Might a Supervisor Choose Not to Delegate?
- Activity & Discussion – Part II
- What Will You Need to Consider When Deciding Who to Delegate a Task to?
- Will Vs. Skill
- The Delegation Process
- Activity III
- How Can You Share Responsibility for an Effort Made During Delegation?
- Activity IV
- Time Management
- Summary
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Module 11 - Reading & Translating Information in Construction
- Learning Outcomes
- Specification Drawings
- What Drawings Consist Of?
- What Documents Should a Supervisor be Able to Read?
- Why Would the Supervisor Read Documents?
- What is Important to Consider When Reading Documents?
- Hierarchy of Project Documents
- How Should the Supervisor Work with the Specification Document?
- Categories of Drawing on a Specification
- What Needs to be Considered when Working with the Drawings?
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Module 12 - Environmental Practices
- Learning Outcomes
- What Are Good Environmental Practices?
- Why is Disclosure of a Contaminated Site Important?
- Environmental Assessment & Who is Responsible?
- Role of the Supervisor to Ensure Environmental Practices Are Followed
- VOC’s
- Using Materials
- What is a LEED?
- Reasons for Applying Green Building
- Canada Green Building Council
- EnerGuide
- Optimum Value Engineering & Integrated Design
- Hot Two Thousand Software
- Mechanical Systems
- Who Initiates and Monitors the Green Building Process? – Activity
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Quiz - Module 1 through Module 12
This quiz will include material covered in Modules 1-12.
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Module 13 - Managing Construction Projects as a Site Supervisor
- Introduction & Biography
- What is the Difference Between an HR Policy, a Procedure and a Guideline
- How Has This Image Changed?
- The Supervisor Is…
- Describing the Role of a Supervisor on a Site
- Principles of Planning
- Basic Requirements of a Plan
- Obstacles to a Plan
- Steps in the Planning Process
- Principles of Scheduling
- Basic Rules of Scheduling
- Critical Path Method
- Rules of Arrow Diagramming
- Starting a Job
- Obtain Copies of All Relevant Contract Documents
- Visit Site as Soon as Possible
- Applying for a Building Permit If Not Already Done
- Purchasing
- Leading the Project
- How Can a Supervisor Lead a Project Successfully?
- What Job Site Meetings Are Required?
- What is the Role of the Supervisor in Managing the Project?
- Addressing Problems as They Arise
- Types of Reporting
- Qualities of Good Reporting
- Needs of the Sub-contractor
- Roles of the Supervisor are to…
- Mechanical & Electrical Trades
- Steps to Problem Solving
- Case Study
- Termination
- What are some of the common HR concerns?
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Module 14 - Building a Progressive Workplace Culture
- Learning Outcomes
- Background of Hugh Munro Construction
- The Safety Culture of Hugh Munro
- Managing a Safety Culture
- Sub-contractors Within the Safety Culture
- Did You Know?
- Safety as an Investment
- Elements of a Safety Program
- Liability
- What is Required?
- Safety Record
- Safety Discipline
- How Can Your Organization Address the Challenges and Make a Difference?
- Professionalism
- Risk Assessment
- Innovation
- How to Achieve a Strong Partnership?
- Sharing & Building Together
- Integrity, Trust & Loyalty
- Steps to Reach Goals
- Collaboration
- Change Does Not Happen Easily
- Building Your Workplace
- Work – Life Balance
- Demographic Changes
- Motivating Employees
- Leadership
- Enforcement
- Essential Elements of a Successful Leader
- Knowledge & Understanding
- Communication
- Risk Takers
- Recognition & Encouragement
- Situational Leadership Style
- Last Thoughts
- Aboriginal Model
- Facilitate Change
- Drug Testing
- Guide Meaningful Change
- Plan for Change
- Summary
- Assignment
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Module 15 - Risk Management for the Construction Industry
- Introduction & Learning Outcomes
- What is Risk Management?
- How Do You Administer Risk Management Principles & Practices?
- Items to Consider When Managing Risk
- Risk Management Scope
- Project Risk
- Foreseeability
- Poor Management Practices
- Proactive Risk Management
- Risk Management Functions
- Risk Management Accountability
- Risk Management Program
- Opportunities to Manage Risk
- Risk Management Program Goals
- Planning Program Goal – Part I
- Planning Program Goal – Part II
- Pre-loss Goals
- Post-loss Goals
- Responsibilities
- Decision Making Process
- Loss Exposure
- Risk Control Techniques
- Flexibility in Risk Management
- Risk Exposure Explained
- History of Problems
- EH&S Risks
- Assignment
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Module 16 - Project Management Quality
- Learning Outcomes
- Levels of Quality
- Understand How Quality Impacts What You Do
- The Importance of Effective & Timely Communication
- Quality & the Project Manager
- Quality
- Definitions
- Who is a Project Manager?
- Total Quality Management (TQM)
- Critical Tools to Ensure the Success of the Project Manager
- Change Management
- Steering Committees
- What is the Purpose of a Timeline?
- What Are Project Metrics?
- What Do We Want from a Communication Plan?
- The Purpose of Daily, Weekly & Closeout Report
- Quality Control Tools
- Stakeholder Presentations
- What is a Project Plan?
- Consistent Reporting
- Ongoing Challenges
- Resources
- Review
- Assignment
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Module 17 - Employee Engagement
- Learning Outcomes
- Employee Engagement
- Factors That Influence Your Engagement – Decision
- Reasons Why Employees Get Disengaged
- The Gorilla Story
- Two Models
- Signs of a Disengaged Employee
- Typical Employee Engagement Survey
- Niko-Niko Calendar
- What Factors Influence Your Engagement
- Statistics
- Employment Engagement Affects Key Business Outcomes
- Steve Wyne’s Presentation
- Exit Interview Comments
- Factors Influencing Employee Engagement
- Money Cannot Overcome an Employee Engagement Problem
- Extrinsic Vs. Intrinsic Motivation
- Old School Management
- Management Vs. Leadership
- Four Simple Ways to Promote an Engaged Workforce
- Five Intrinsic Motivators
- Employee Reviews
- Take Aways
- Don’t Forget…
- Assignment
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Module 18 - Coaching for Supervisor in Construction
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Module 19 - Creating an Inclusive Workspace
- Introduction & Learning Outcomes
- Inclusive Workspace
- Inclusiveness Vs. Diversity
- What are the Benefits of an Inclusive Workspace
- Avoiding Self-Exclusion
- Disruptions to an Inclusive Environment
- Tips to Create an Inclusive Environment
- Defining & Developing Competencies
- Communication
- Observe Employee’s Behaviours
- Give Correct Information
- Confirming with the Recipient
- Knowing What to Communicate
- Make Time to Communicate
- Engage the Listener
- Use Appropriate Tone
- Intent-Action-Effect Model
- Intentions & the Result
- Bridge the Generation Gap
- Encourage Mentorship
- Untapped Resources
- Misunderstandings
- Stereotypes
- Human Rights
- Raising the Bar on Human Rights
- Cultural Differences
- Assignment
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Module 20 - Adult Learning Practices for Effective Workplace Training
- Learning Outcomes
- Types of Learning
- Strategy 2: Build on Prior Experience
- Values of Organization Vs. Individual Values
- Mentors
- Strategy 3: Reflection
- How Do Adults Learn?
- Strategy 4: Survey & Analyze Results
- Teaching Strategies
- Strategy 5: Reinforce Learning
- Strategy 6: Theory to Practice or Vice Versa
- Engage Learners in Activities that Require Critical Thinking
- Flexibility
- Strategy 7: Case Study
- Strategy 8: Create an Evaluation Document
- Kirkpatrick’s Model
- Strategy 9
- Strategy 10: Circle Check / Review Outcomes
- Assignment
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Module 21 - Recruitment & Retention of Aboriginal People to Construction
- Introduction & Learning Outcomes
- Code of Honour
- Who are the Aboriginal People?
- Community Map
- What Does a Treaty Mean?
- Social & Economic Conditions
- Manitoba Labour Market
- Overcoming Barriers
- Ingredients for Success
- Business Case
- Four Stages
- Job Readiness Program
- Representative Workforce (RWF) Strategy
- Best Practices
- Programs & Services
- Success Stories
- Partnerships with Employers
- Conduct Due Diligence
- Course Summary
- Contact Information
- Assignment
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Module 22 - Adapting Construction Job Roles for Persons with Disabilities
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Module 23 - Women in Construction
- Introduction & Biography
- Why is Women in Construction Important?
- Survey Says…
- Construction in Canada Enters Second Decade of Strong Growth
- Filling in the Gap & Did You Know?
- Many Are Retiring
- Home Building
- Filling the Gap in Your Labour Force
- Child Bearing
- The Secret is Out
- If Women Refuse to Work
- Savvy Employers
- Alberta Women Story
- Respectful Workplace
- Assigning Mentors for the New Employee
- Adjust Communication Style to Suit the Situation & the Person
- Harassment
- Assigning Tasks
- Tips from Women Working in Construction
- Employers in Heavy Duty Construction
- Evaluate Women Fairly
- To Be a Successful Employer of Women
- Feedback
- Final Assignment
- Final Assignment – Discussion
- Conclusion
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Module 24 - Integrating Immigrants into a Construction Workplace
- Course Overview
- Related Resources
- Demographics
- Manitoba Immigrant Statistics
- Office of the Manitoba Fairness Commissioner
- Pair Activity – “Two Verbs”
- Communication
- Essential Skills
- Snapshot for Supervisors
- Communication Challenges
- Culture as an Iceburg
- Assimilation & Integration
- Canada’s Mosaic & USA’s Melting Pot
- Cultural Dimensions
- Communication Hook
- Communication Behaviours
- Small Talk
- Perception
- Transformational Leader
- Leveraging Diversity
- Creating Strategies to Support a Welcoming Workplace Environment
- Using Technology as a Communication Tool
- Case Study
- Assignment
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Module 25 - Human Resources Practices in Construction
- Learning Outcomes
- Hiring & Keeping Employees
- Recruiting & Hiring Process
- First Things First
- Creating Job Skill’s Inventory
- Writing a Job Description
- Recruitment
- Selection
- Interview
- Realistic Job Preview
- Reference Check
- Employee Orientation
- Orientation
- Probationary Period
- Competencies
- The Reasons Why to Pay so Much Attention to Finding the Right Person
- Respect
- Harassment Policy
- Good Employee Relations
- Don’t Excuse Bad Behaviour
- The Importance of Keeping Journals
- Your Harassment IQ
- Model Respect on the Job
- Promote Respect on the Job
- Signs of Conflict
- It is the Law
- Understand the Prohibited Grounds
- Dos
- Don’ts
- Reinforce Boundaries
- Work Through the Conflicts
- Understand the Liability
- Bully
- SMART Goals
- Progressive Discipline & Corrective Action
- Document
- Mel O’Drama Scenario
- Progressive Discipline
- Assignment
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Module 26 - Managing Employee Performance
- Introduction & Learning Outcomes
- Questions to Consider
- Challenges Describing a General Labour Position
- Why Have a Job Description?
- Developing a Job Description
- The Importance of Customizing a Job Description
- Questions to Consider when Developing a Job Description
- Define the Role of an Assistant
- Review the Job Description with the Employee
- Important Elements of a Job Description
- Core Competencies
- Importance of Values
- Writing the Performance Review
- Purpose of the Annual Performance Review
- What Evidence Will be Required to Demonstrate the Employee has the Skill?
- Assign an Assessor & Schedule Reviews
- Things to Consider
- Performance Review Meeting
- Evaluation Rating of a Performance Review
- Sample Performance Review
- Grow Your Own
- Employee Signature
- Developing a Training Plan
- Developing a Standard Operating Procedure
- SMART Goal
- Monitoring Performance through Mentoring
- Mentoring
- Role & Responsibilities of a Mentor
- Role & Responsibilities of a Trainee
- What can the employee/learner do to make sure they are doing the task?
- What Can the Mentor Do to Measure Progress?
- Career Development
- Addressing Resistance: Completed Training Plan
- Assignment
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Module 27 - Negotiation Skills for the Construction Industry
- Biography, Introduction & Learning Outcomes
- Examples of Negotiation
- Five Steps to Effective Negotiatiation
- Tactics
- Strategies
- Interest Based Negotiation
- Red & Black Exercise
- Communication
- Questions & Reviews
- Sandwich Method
- Skills of an Effective Negotiator
- Negotiating Employee Conflict
- Source of Conflict
- Stages of Conflict
- Strategies for Dealing with Conflict
- Harassment
- Assignment
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Module 28 - Project Cost Management
- Learning Outcomes
- What is Project Cost Management?
- What is a Cost Management Plan?
- What Does the Cost Management Plan Address?
- What Types of Cost Should be Identified?
- What are the Project Selection Cost Measures?
- What is Future Value?
- What is Present Value?
- Depreciation
- Estimating Costs
- Reserves?
- Comic
- Determine Budget
- How the Cost Baseline is Usually Graphed
- How Do You Do Your Report?
- Vendors
- Project Plan Story
- Controlling Costs
- Earned Value Management
- Forecasting
- How Do You Determine Variance at Completion?
- When is To Complete Performance Index (TCPI) Used?
- Performance Reviews
- Variance Analysis
- Project Management Software
- Assignment
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Quiz - Module 13 through Module 28
This quiz will include material covered in Modules 13-28.
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Project Management Course Completed
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It all begins with an effective listening skills, and keen observation. A leader inspires others to be better by encouraging them to aspire for more, he/she does this from what he has observed or heard from each team member.
Human relantionships are very important to have with each team member, to obtain the best reults of them. You have to earn their trust.
Developing trust of the team is highly essential for a leader to be successful. This can be achieved by active listening, effective communication and delegation of works to team members .
Also, right environment tools and materials should be given to the team for them to succeed .
Leaders are listeners, an effective communicators, they sees things in a very unique way and not judgemental. Leaders knows his team’s weaknesses and capacities. They are always on top of the job