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Module 1 - Managing Construction Projects as a Site Supervisor
- Learning Outcomes
- What is the role of the Supervisor?
- What are the primary duties of the Supervisor?
- Project Manager
- SMART Goals
- Leaders Put Their Team in a Position to Succeed
- Qualities of a Leader – Part I
- Roles of a Leader
- Ethics
- Qualities of a Leader – Part II
- Learning Style Assessment
- Team Player Survey
- Closing
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Module 2 - Planning Work for Construction
- Learning Outcomes
- How Do You Feel About a Supervisor Co-worker Who Is…
- Creating a Work Plan for Workplace
- Establishing Priorities in a Project Plan
- How Do You Keep a Plan Current, Decide on Priorities, and Keep on Track?
- Scheduling
- Resources
- Requirements of a Plan
- Steps in the Planning Process
- The Role of the Supervisor
- Key Success Factors
- What Can Interfere with a Project Plan?
- Obstacles to a Plan
- Changes to a Project Schedule
- Why Might Changes be Made?
- Who Needs to be Informed When a Project Changes?
- How Can You Avoid Distractions at Work?
- Daily Journals
- Important Points
- What Are Some Fixed and Variable Conditions That May Affect the Project?
- Scheduling Manpower and Materials
- Charts
- Manpower Allocation
- Closing
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Module 3 - Resolving Workplace Conflicts
- Learning Outcomes
- How Can the Supervisor Recognize Conflicts?
- Is Conflict Good or Bad in the Workplace?
- Response to Conflict
- How Do You Deal with Conflict as a Supervisor?
- How Can You as a Supervisor Manage Conflict Effectively at Work?
- Five Approaches to Dealing with Workplace Conflict
- What Happens When Conflict is Managed Ineffectively or Ignored?
- What Are the Benefits of Managing Conflict Effectively?
- Conflict Resolution Strategy
- Conflict Scenario
- Stress
- Intent / Action / Effect: A Communication Model
- Resistance & Challenges
- Reframing & Redirecting Resistance
- Addressing Destructive Behaviour
- When Should the Supervisor Refer Conflict to Management?
- Documentation
- Supervisor Resource Guide Requirement
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Module 4 - Effective Meetings in the Construction Industry
- Learning Outcomes
- What Types of Meetings Do You Have at Work?
- What is the Purpose of a Meeting?
- What Are the Benefits of a Team Meeting?
- Survey on Workplace Meetings
- What Makes a Meeting Effective or Ineffective?
- When is a Meeting Necessary and How Long Should Meetings Last?
- What Are Other Alternatives to a Meeting?
- Components of an Effective Meeting
- Roles & Responsibilities of Members in a Meeting
- Steps to Prepare for a Meeting
- How Can the Supervisor Get Everyone Involved in a Meeting?
- Leadership Styles: Who Are You?
- How Do You Follow up After a Meeting?
- Evaluating the Effectiveness of a Meeting
- Handing Difficult Members in a Meeting
- Activity
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Module 5 - Construction Profitability & Productivity
- Learning Outcomes
- Definitions
- How Does the Mission Statement of Your Company Reflect Their Values?
- What Can Add or Take Away from Profitability?
- What Do All Employees Need to be Aware of Profitability?
- How Can the Supervisor Make Workers More Aware?
- Exercise & Discussion
- How is Productivity Measured?
- Factors that May Affect Productivity
- How Can the Supervisor Engage Employees?
- Tips to Keep Workers Motivated
- What is the Philosophy of Lean?
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Module 6 - Written Communication in the Construction Industry
- Learning Objectives
- Communication & Why it Matters?
- What Type of Writing is Required by a Supervisor on a Job Site?
- What Are Some of Your Greatest Writing Challenges?
- Who Does the Supervisor Write For?
- How Does the Style of Writing Need to Change to Suit the Audience?
- What Advice Regarding Written Communication Would You Give to a Supervisor?
- Characteristics of a Well Written Report
- Business Communications: Things to Remember
- Standard Operating Procedures
- Daily Journals
- Memos & Emails
- Safety, Investigation & Incident Report
- Modified Work Week Agreement
- What is Recorded for Formal or Informal Meetings?
- What Do You Still Need to Learn About Written Communication?
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Module 7 - Verbal Communication in the Construction Industry
- Learning Objectives
- Effective Communication
- Activity I
- Personal Communication Styles
- Communication Exercise
- Three Basic Types of Behaviour
- Five Rules for Effective Communication
- When Does Communication Breakdown on a Construction Site?
- Methods to Overcome Barriers
- Non-verbal Communication
- Listening
- Activity II
- How Can You Listen More Attentively?
- Activity III
- Steps to Provide Clear & Concise Directions
- Communication Plan
- Summary
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Module 8 - Human Resources Practices in the Construction Industry
- Learning Outcomes
- What is the HR Role of the Construction Supervisor?
- What Are Some of the Common HR Concerns?
- How Can HR Department Support the Supervisor?
- How Can the Supervisor Collaborate with HR?
- HR Issue That Went Wrong on the Job When the Issue Was Not Addressed
- What is the Difference Between an HR Policy, a Procedure, and a Guideline?
- Government Legislation
- What Are the Supervisor’s Responsibilities in These Legislations?
- How Does the Supervisor Apply HR Principles to Practice?
- Applying HR Policies to Practice as a Supervisor – Activity
- Applying HR Policies to Practice as a Supervisor – Activity Discussion
- What is the Supervisor’s Role in Employee Selection?
- Why is an Effective Hiring Process Important?
- Eight Indicators of Good Judgement
- Open & Close Ended Questions
- What is a Behavioural Interview?
- What Questions You Cannot Ask in an Interview
- References
- What is the Purpose of an Orientation for New Hires?
- What is Included in an Employee Handbook?
- What Training or Coaching is Provided in Your Company?
- Opportunities for Advancement
- New Hire Training Program
- What is the Role of the Supervisor in Terms of Attendance?
- Confronting Attendance as a Supervisor
- Work – Life Balance
- How Do You Recognize and Celebrate Employee Contributions?
- What is the Company Policy Related to Substance Abuse?
- Harassment Policy
- Intervention – Case Study
- What is Not Harassment?
- What is Progressive Discipline?
- How Can a Supervisor Act as an Advocate for Their Employees?
- Former Employee Applying for a New Position in the Company
- Termination
- Liability
- Professionalism: Supervisors’ Actions & Decisions
- Risk Assessment
- Safety Record
- Implications of Owner Liability as a Result of Supervisor Actions
- Resource Guide
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Module 9 - Measuring Performance
- Learning Objectives
- What is Performance Management?
- How Can the Supervisor Support Employee Performance?
- Benefits of Performance Management
- Three Phase Cyclical Process
- What Are Core Competencies?
- Essential Skills
- Performance Review
- Steps for Providing Feedback
- Ways to Celebrate Success
- Personal Strategy to Motivate & Engage Employees
- Supervisor Resource Guide Requirements
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Module 10 - Effective Delegation in the Construction Industry
- Introduction
- What Are the Benefits of Delegation?
- Activity & Discussion – Part I
- Why Might a Supervisor Choose Not to Delegate?
- Activity & Discussion – Part II
- What Will You Need to Consider When Deciding Who to Delegate a Task to?
- Will Vs. Skill
- The Delegation Process
- Activity III
- How Can You Share Responsibility for an Effort Made During Delegation?
- Activity IV
- Time Management
- Summary
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Module 11 - Reading & Translating Information in Construction
- Learning Outcomes
- Specification Drawings
- What Drawings Consist Of?
- What Documents Should a Supervisor be Able to Read?
- Why Would the Supervisor Read Documents?
- What is Important to Consider When Reading Documents?
- Hierarchy of Project Documents
- How Should the Supervisor Work with the Specification Document?
- Categories of Drawing on a Specification
- What Needs to be Considered when Working with the Drawings?
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Module 12 - Environmental Practices
- Learning Outcomes
- What Are Good Environmental Practices?
- Why is Disclosure of a Contaminated Site Important?
- Environmental Assessment & Who is Responsible?
- Role of the Supervisor to Ensure Environmental Practices Are Followed
- VOC’s
- Using Materials
- What is a LEED?
- Reasons for Applying Green Building
- Canada Green Building Council
- EnerGuide
- Optimum Value Engineering & Integrated Design
- Hot Two Thousand Software
- Mechanical Systems
- Who Initiates and Monitors the Green Building Process? – Activity
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Quiz - Module 1 through Module 12
This quiz will include material covered in Modules 1-12.
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Module 13 - Managing Construction Projects as a Site Supervisor
- Introduction & Biography
- What is the Difference Between an HR Policy, a Procedure and a Guideline
- How Has This Image Changed?
- The Supervisor Is…
- Describing the Role of a Supervisor on a Site
- Principles of Planning
- Basic Requirements of a Plan
- Obstacles to a Plan
- Steps in the Planning Process
- Principles of Scheduling
- Basic Rules of Scheduling
- Critical Path Method
- Rules of Arrow Diagramming
- Starting a Job
- Obtain Copies of All Relevant Contract Documents
- Visit Site as Soon as Possible
- Applying for a Building Permit If Not Already Done
- Purchasing
- Leading the Project
- How Can a Supervisor Lead a Project Successfully?
- What Job Site Meetings Are Required?
- What is the Role of the Supervisor in Managing the Project?
- Addressing Problems as They Arise
- Types of Reporting
- Qualities of Good Reporting
- Needs of the Sub-contractor
- Roles of the Supervisor are to…
- Mechanical & Electrical Trades
- Steps to Problem Solving
- Case Study
- Termination
- What are some of the common HR concerns?
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Module 14 - Building a Progressive Workplace Culture
- Learning Outcomes
- Background of Hugh Munro Construction
- The Safety Culture of Hugh Munro
- Managing a Safety Culture
- Sub-contractors Within the Safety Culture
- Did You Know?
- Safety as an Investment
- Elements of a Safety Program
- Liability
- What is Required?
- Safety Record
- Safety Discipline
- How Can Your Organization Address the Challenges and Make a Difference?
- Professionalism
- Risk Assessment
- Innovation
- How to Achieve a Strong Partnership?
- Sharing & Building Together
- Integrity, Trust & Loyalty
- Steps to Reach Goals
- Collaboration
- Change Does Not Happen Easily
- Building Your Workplace
- Work – Life Balance
- Demographic Changes
- Motivating Employees
- Leadership
- Enforcement
- Essential Elements of a Successful Leader
- Knowledge & Understanding
- Communication
- Risk Takers
- Recognition & Encouragement
- Situational Leadership Style
- Last Thoughts
- Aboriginal Model
- Facilitate Change
- Drug Testing
- Guide Meaningful Change
- Plan for Change
- Summary
- Assignment
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Module 15 - Risk Management for the Construction Industry
- Introduction & Learning Outcomes
- What is Risk Management?
- How Do You Administer Risk Management Principles & Practices?
- Items to Consider When Managing Risk
- Risk Management Scope
- Project Risk
- Foreseeability
- Poor Management Practices
- Proactive Risk Management
- Risk Management Functions
- Risk Management Accountability
- Risk Management Program
- Opportunities to Manage Risk
- Risk Management Program Goals
- Planning Program Goal – Part I
- Planning Program Goal – Part II
- Pre-loss Goals
- Post-loss Goals
- Responsibilities
- Decision Making Process
- Loss Exposure
- Risk Control Techniques
- Flexibility in Risk Management
- Risk Exposure Explained
- History of Problems
- EH&S Risks
- Assignment
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Module 16 - Project Management Quality
- Learning Outcomes
- Levels of Quality
- Understand How Quality Impacts What You Do
- The Importance of Effective & Timely Communication
- Quality & the Project Manager
- Quality
- Definitions
- Who is a Project Manager?
- Total Quality Management (TQM)
- Critical Tools to Ensure the Success of the Project Manager
- Change Management
- Steering Committees
- What is the Purpose of a Timeline?
- What Are Project Metrics?
- What Do We Want from a Communication Plan?
- The Purpose of Daily, Weekly & Closeout Report
- Quality Control Tools
- Stakeholder Presentations
- What is a Project Plan?
- Consistent Reporting
- Ongoing Challenges
- Resources
- Review
- Assignment
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Module 17 - Employee Engagement
- Learning Outcomes
- Employee Engagement
- Factors That Influence Your Engagement – Decision
- Reasons Why Employees Get Disengaged
- The Gorilla Story
- Two Models
- Signs of a Disengaged Employee
- Typical Employee Engagement Survey
- Niko-Niko Calendar
- What Factors Influence Your Engagement
- Statistics
- Employment Engagement Affects Key Business Outcomes
- Steve Wyne’s Presentation
- Exit Interview Comments
- Factors Influencing Employee Engagement
- Money Cannot Overcome an Employee Engagement Problem
- Extrinsic Vs. Intrinsic Motivation
- Old School Management
- Management Vs. Leadership
- Four Simple Ways to Promote an Engaged Workforce
- Five Intrinsic Motivators
- Employee Reviews
- Take Aways
- Don’t Forget…
- Assignment
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Module 18 - Coaching for Supervisor in Construction
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Module 19 - Creating an Inclusive Workspace
- Introduction & Learning Outcomes
- Inclusive Workspace
- Inclusiveness Vs. Diversity
- What are the Benefits of an Inclusive Workspace
- Avoiding Self-Exclusion
- Disruptions to an Inclusive Environment
- Tips to Create an Inclusive Environment
- Defining & Developing Competencies
- Communication
- Observe Employee’s Behaviours
- Give Correct Information
- Confirming with the Recipient
- Knowing What to Communicate
- Make Time to Communicate
- Engage the Listener
- Use Appropriate Tone
- Intent-Action-Effect Model
- Intentions & the Result
- Bridge the Generation Gap
- Encourage Mentorship
- Untapped Resources
- Misunderstandings
- Stereotypes
- Human Rights
- Raising the Bar on Human Rights
- Cultural Differences
- Assignment
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Module 20 - Adult Learning Practices for Effective Workplace Training
- Learning Outcomes
- Types of Learning
- Strategy 2: Build on Prior Experience
- Values of Organization Vs. Individual Values
- Mentors
- Strategy 3: Reflection
- How Do Adults Learn?
- Strategy 4: Survey & Analyze Results
- Teaching Strategies
- Strategy 5: Reinforce Learning
- Strategy 6: Theory to Practice or Vice Versa
- Engage Learners in Activities that Require Critical Thinking
- Flexibility
- Strategy 7: Case Study
- Strategy 8: Create an Evaluation Document
- Kirkpatrick’s Model
- Strategy 9
- Strategy 10: Circle Check / Review Outcomes
- Assignment
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Module 21 - Recruitment & Retention of Aboriginal People to Construction
- Introduction & Learning Outcomes
- Code of Honour
- Who are the Aboriginal People?
- Community Map
- What Does a Treaty Mean?
- Social & Economic Conditions
- Manitoba Labour Market
- Overcoming Barriers
- Ingredients for Success
- Business Case
- Four Stages
- Job Readiness Program
- Representative Workforce (RWF) Strategy
- Best Practices
- Programs & Services
- Success Stories
- Partnerships with Employers
- Conduct Due Diligence
- Course Summary
- Contact Information
- Assignment
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Module 22 - Adapting Construction Job Roles for Persons with Disabilities
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Module 23 - Women in Construction
- Introduction & Biography
- Why is Women in Construction Important?
- Survey Says…
- Construction in Canada Enters Second Decade of Strong Growth
- Filling in the Gap & Did You Know?
- Many Are Retiring
- Home Building
- Filling the Gap in Your Labour Force
- Child Bearing
- The Secret is Out
- If Women Refuse to Work
- Savvy Employers
- Alberta Women Story
- Respectful Workplace
- Assigning Mentors for the New Employee
- Adjust Communication Style to Suit the Situation & the Person
- Harassment
- Assigning Tasks
- Tips from Women Working in Construction
- Employers in Heavy Duty Construction
- Evaluate Women Fairly
- To Be a Successful Employer of Women
- Feedback
- Final Assignment
- Final Assignment – Discussion
- Conclusion
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Module 24 - Integrating Immigrants into a Construction Workplace
- Course Overview
- Related Resources
- Demographics
- Manitoba Immigrant Statistics
- Office of the Manitoba Fairness Commissioner
- Pair Activity – “Two Verbs”
- Communication
- Essential Skills
- Snapshot for Supervisors
- Communication Challenges
- Culture as an Iceburg
- Assimilation & Integration
- Canada’s Mosaic & USA’s Melting Pot
- Cultural Dimensions
- Communication Hook
- Communication Behaviours
- Small Talk
- Perception
- Transformational Leader
- Leveraging Diversity
- Creating Strategies to Support a Welcoming Workplace Environment
- Using Technology as a Communication Tool
- Case Study
- Assignment
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Module 25 - Human Resources Practices in Construction
- Learning Outcomes
- Hiring & Keeping Employees
- Recruiting & Hiring Process
- First Things First
- Creating Job Skill’s Inventory
- Writing a Job Description
- Recruitment
- Selection
- Interview
- Realistic Job Preview
- Reference Check
- Employee Orientation
- Orientation
- Probationary Period
- Competencies
- The Reasons Why to Pay so Much Attention to Finding the Right Person
- Respect
- Harassment Policy
- Good Employee Relations
- Don’t Excuse Bad Behaviour
- The Importance of Keeping Journals
- Your Harassment IQ
- Model Respect on the Job
- Promote Respect on the Job
- Signs of Conflict
- It is the Law
- Understand the Prohibited Grounds
- Dos
- Don’ts
- Reinforce Boundaries
- Work Through the Conflicts
- Understand the Liability
- Bully
- SMART Goals
- Progressive Discipline & Corrective Action
- Document
- Mel O’Drama Scenario
- Progressive Discipline
- Assignment
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Module 26 - Managing Employee Performance
- Introduction & Learning Outcomes
- Questions to Consider
- Challenges Describing a General Labour Position
- Why Have a Job Description?
- Developing a Job Description
- The Importance of Customizing a Job Description
- Questions to Consider when Developing a Job Description
- Define the Role of an Assistant
- Review the Job Description with the Employee
- Important Elements of a Job Description
- Core Competencies
- Importance of Values
- Writing the Performance Review
- Purpose of the Annual Performance Review
- What Evidence Will be Required to Demonstrate the Employee has the Skill?
- Assign an Assessor & Schedule Reviews
- Things to Consider
- Performance Review Meeting
- Evaluation Rating of a Performance Review
- Sample Performance Review
- Grow Your Own
- Employee Signature
- Developing a Training Plan
- Developing a Standard Operating Procedure
- SMART Goal
- Monitoring Performance through Mentoring
- Mentoring
- Role & Responsibilities of a Mentor
- Role & Responsibilities of a Trainee
- What can the employee/learner do to make sure they are doing the task?
- What Can the Mentor Do to Measure Progress?
- Career Development
- Addressing Resistance: Completed Training Plan
- Assignment
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Module 27 - Negotiation Skills for the Construction Industry
- Biography, Introduction & Learning Outcomes
- Examples of Negotiation
- Five Steps to Effective Negotiatiation
- Tactics
- Strategies
- Interest Based Negotiation
- Red & Black Exercise
- Communication
- Questions & Reviews
- Sandwich Method
- Skills of an Effective Negotiator
- Negotiating Employee Conflict
- Source of Conflict
- Stages of Conflict
- Strategies for Dealing with Conflict
- Harassment
- Assignment
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Module 28 - Project Cost Management
- Learning Outcomes
- What is Project Cost Management?
- What is a Cost Management Plan?
- What Does the Cost Management Plan Address?
- What Types of Cost Should be Identified?
- What are the Project Selection Cost Measures?
- What is Future Value?
- What is Present Value?
- Depreciation
- Estimating Costs
- Reserves?
- Comic
- Determine Budget
- How the Cost Baseline is Usually Graphed
- How Do You Do Your Report?
- Vendors
- Project Plan Story
- Controlling Costs
- Earned Value Management
- Forecasting
- How Do You Determine Variance at Completion?
- When is To Complete Performance Index (TCPI) Used?
- Performance Reviews
- Variance Analysis
- Project Management Software
- Assignment
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Quiz - Module 13 through Module 28
This quiz will include material covered in Modules 13-28.
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Project Management Course Completed
- Building a strong workforce!
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